This Refund & Cancellation Policy explains when and how you can obtain a refund or cancel a service on BoostPanel. Please read it together with our Terms & Conditions.
1. Nature of service
BoostPanel provides digital marketing services that begin immediately after payment is received. Once a project is scheduled and creative or media spend has been committed, refunds are governed by the specific situations below.
2. Prepaid balance / top-ups
- Approved prepaid balance is non-refundable to the original payment method, because the balance can be used at any time for any of our services.
- If a payment is rejected by our team (invalid reference, duplicate reference, amount mismatch, etc.), no balance is issued. If your bank has debited you for a rejected payment, please raise the dispute with your bank or payment app; BoostPanel does not receive money for a rejected payment.
- If money was debited from your bank but the payment was rejected due to an error on our side, contact support@boostpanel.in with proof (bank statement) within 7 days — we will credit or return the amount within 5–10 working days.
3. Service cancellations
- Before work starts: if we have not yet begun executing the deliverable, you may request cancellation from the dashboard. If accepted, the full amount is credited back to your prepaid balance.
- After work starts: cancellation is generally not possible for the portion already executed. If we cancel a partially-delivered service ourselves, an automatic pro-rata refund is credited to your prepaid balance.
4. Partial delivery
If a service is completed as "Partial", the unfulfilled portion is automatically refunded to your prepaid balance, calculated as:(remaining ÷ ordered) × charged amount.
5. Non-start / delivery failure
If a scheduled service does not start within 72 hours and no work has been performed, our system attempts to reschedule or auto-cancel and refunds the full amount to your prepaid balance.
6. Rework / revisions
Certain packages include revisions or a satisfaction window (as stated on the service card or in your proposal). Please raise revision requests from the dashboard within the stated window. If the revision cannot be accommodated, an equivalent refund is issued to your prepaid balance.
7. Non-refundable situations
- Wrong link, handle, brief or platform selected by you.
- The target account was set to private, protected or restricted after the service was scheduled.
- The target content was deleted, unlisted or age-restricted after the service was scheduled.
- Speed or quality complaints where the deliverable was completed within the ranges stated on the service card or in your proposal.
8. How refunds are issued
All eligible refunds are credited back to your BoostPanel prepaid balance instantly and can be used for future services. Refunds to the original payment method are made only in exceptional cases (e.g. duplicate payment received on our side) and processed within 5–10 working days after verification.
9. How to request a refund
Open a support ticket from your dashboard with the service ID, payment reference (if applicable) and a short description. Our team reviews requests within 24 hours. You may also email support@boostpanel.in.
10. Chargebacks
Initiating a bank chargeback or payment dispute against a validated payment, while prepaid balance or services have been consumed, will result in immediate account termination, forfeiture of remaining balance and may lead to legal action.